Oh, but it is. I totally let myself get sucked in here. Argh.
(Warning – I am still in the middle of this issue and I am just venting.)
This morning I was happy to see that the following item had finally sold. I’ve had it listed for ages. It always has multiple watchers, and yet no buyers.
I went to my eBay account and saw that the buyer had left a note when buying. And this is what she had to say:
I am buying these for my daughters third birthday. It so October 1. Please do all you can to make sure they arrive in time! Please Please Please IF you have any problems making this date, please email me at email@example.com and we can make arrangements to pay for express shipping. Thank you!
Ugh. Oct 1?! It’s Sept 27 today. Okay. I’ve never shipped anything Express mail, but I wanted to do what I could to help her. So I wrote back this:
Thank you for contacting me with your questions. There are a couple different options in regards to shipping. I am willing to upgrade to Priority Shipping at no extra cost to you (will cost me approx $8.50). Priority Shipping states that an item should be delivered in 2-3 days. I will mail your package today, and provide you with tracking information. But please note, I have absolutely no control over actual shipping time. Items are generally delivered within the stated time, but there have been exceptions in the past.
If you prefer to go with Express Shipping I can do that. It provides 1-day delivery, and I believe requires a signature upon delivery. The cost for that shipping method would be $30.25. Less the $8.50 I am willing to cover, that would leave $21.75 still due.
Please let me know which shipping method you prefer.
And then I realize while I’ve been writing the above e-mail I’ve actually gotten another one from her. Which goes like this:
I just purchased the go diego go roller skates. I just noticed that the address on ebay needed updated!!! PLEASE SHIP TO xxx. If you need to contact me, firstname.lastname@example.org.
Now I am starting to get annoyed. I just went through that whole chargeback thing with Paypal. In fact, am still going through it! I called and talked to someone there a week ago today, and was told that he would resolve the case for me. But, today my account was still showing that I had never responded to the claim! I called Paypal again, was on hold forever, but got a gal who really thinks she has fixed things for me this time. She said it wasn’t resolved the last time because of some “systems updates” that were going on that day. Alright.
So back to today’s buyer. She wants me to update her address. And I don’t want to. She has a feedback of ZERO. I looked, and she’s had her account since 2007. I actually called eBay and asked what I should do. In my year+ in eBaying, it was my first call to them. So easy, fast and nice. The guy suggested that I refund her money, have her update her address, and then pay for it again. I e-mailed her to let her know. Am waiting to hear back. To be continued . . .