Uh oh. That doesn’t look good, does it? I opened the e-mail and saw the eBay message below:
buyerxxx let us know that “itemxxx” didn’t match the description and has requested a refund.
Which was followed by the buyer’s message:
Hi, I purchased a toy set of keys and I believe I was sent the wrong item. I got children’s toothpaste instead.
Face. Palm. I quickly sent her the following response:
Open the box! 🙂 I put the toy inside the toothpaste box to make sure that it made its way to you safely. If you have any additional questions or concerns though, please do not hesitate to contact me.
I “upcycle” my packaging often and have never, ever had a complaint. Apparently this was a packaging fail, however.
I’ve already heard back from the buyer:
Got it! I didn’t want to open the box in case it was a mix up! Thanks!
Happy ending, yay.