This time eBay sided with me! YAY!
I came home from a morning of thrifting to discover a negative feedback. It was a Fila snapback hat that sold last month and was shipped to Denmark.
So, the thing about the hat. Its tag said “one size”. But it was quite small. So I wrote “runs small” in three (3!) different places, included measurements, and this as well:
***Doesn’t specifically say if it is men’s, women’s or youth, but it seems to run small. May be most appropriate for youth. Please view measurements below.***
In bold. With asterisks. I tried to be as clear as possible about the size.
And then I got a negative, which said something like:
He said it was S/M, but it is to fit a baby
So. Nowhere in my listing did I say Small/Medium. It did run small, but it fit me, it definitely wasn’t for babies. And the wording was just a bit off. Was it a language/communication problem? I really don’t know. Another puzzling feedback.
It sucks when a buyer doesn’t contact you first when there is an issue.
It sucks when you feel like you did everything you possibly could to accurately describe an item, and then you still get stuck with a negative.
But it’s AWESOME when you call eBay, and in less than five minutes they agree that you accurately described the item, and that the feedback can “absolutely!” be removed.
So, today it’s a yay.