Over a year ago I mentioned LuLaRoe as a BOLO. At the time my SIL was in the process of signing up as a consultant. Fast forward a year and she has a FB group of over 1200 people who shop with her, and she “cruise qualified” her first year (she and my brother just got back from a LuLaRoe Caribbean cruise a couple weeks ago). Direct sales is not at all my thing (I much prefer the anonymity of eBay), but she is amazing. I was talking to her a week or so ago, and she told me that LuLaRoe recently announced a collaboration line with Disney. It’s going to be hot, hot, hot! It’s not even out yet, so it won’t be showing up in thrift stores anytime soon, but if you’re invited to any LuLaRoe parties in the next few months keep an eye out!
I went on an end of the year field trip with my third-grader last week. His class has been working on a big history project, so we visited some historical landmarks. We live in Oregon, so of course talk of the Oregon Trail came up. Which got all of the parents reminiscing about playing the Oregon Trail computer game back in our own school days. Someone mentioned that it has been re-released in updated formats, so I thought it might be a fun game to buy for my boys to play over the summer. If I luck across one at a yard sale we will keep it, but I can’t see myself paying these prices:
Honestly, I would probably take a second look at any version I came across. Happy hunting!
Overall I think I do a really great job providing good customer service to my eBay buyers. With very few exceptions I only sell items that are new or in nearly new condition, I package items neatly (usually wrapped in tissue, with a packing slip that I write Thanks! 🙂 across), I always ship within one business day, I send a friendly e-mail to the buyer after the item has been dropped off at the PO to let them know the item is on its way. I know I add in extra steps that aren’t necessary, and they take time, but I like providing that level of service. And in return my buyers are generally very kind, friendly, gracious, and appreciative.
But every once in awhile, I do make a mistake. It happens, it sucks. Usually this takes the form of pulling out a clothing item I have just sold, only to find that it has a flaw. Like at the end of last week. I sold a beautiful cashmere sweater, and when I was packaging it up I noticed it had a small hole on the back. How I could have missed it I have no idea, because I always try to be sooo careful with cashmere sweaters, looking for flaws. And yet, there it was.
So, what would you do? Cancel the sale? E-mail the buyer to let them know, and ask if they still want it? Send it anyway, and hope they don’t notice? Or?
Here’s what I did. I packaged up the sweater, and mailed it. Then when I went to send the “your package has shipped” e-mail, I sent this instead:
I wanted to let you know that I dropped your package off at the Post Office yesterday (Thurs) morning. When I was packaging up the sweater I noticed a really small hole on the back. It’s not very noticeable, but it is there. The sweater is beautiful, and I hope that you are still able to wear it and get enjoyment out of it. But, I am SUPER picky about what I list on eBay, and I would never have listed this if I saw the hole earlier. I am going to refund your money in just a couple minutes. But I’m not canceling the order, the sweater is already on its way. I hope you still love it!
If you have any questions or concerns about this transaction please let me know.
Is it overkill? Maybe? Does it save me from getting the occasional negative feedback because I’ve owned up to an honest mistake, and tried to make it right? It’s certainly possible.
And in addition to saving myself from negative feedback, I also simply want to give the buyer a positive eBay buying experience. While the buyer probably won’t come back and buy from me again, I have hopefully spun my negative into enough of a positive that the buyer won’t be turned off from buying on eBay in the future. We’re all in this eBay thing together, and hopefully the good, responsible sellers outnumber the crummy ones.
This particular situation where I’ve missed a flaw on an item that has sold probably only comes up a couple times a year, and this is how I have generally chosen to deal with it. About a year ago I sold a NWT dress, only to realize that it somehow had a stain on the front. I had purchased several of the same dress at the same time, and obviously hadn’t looked over every single one closely enough, and of course the one with the stain was the only one I had left. I shipped the dress, refunded, and sent an e-mail of apology/explanation. I had looked up the buyer’s feedback history, and she left negative feedback a LOT. But that time? Not only did she leave me positive feedback, but she sent my money back to me(!), with a note saying she washed the dress and the stain “mostly” came out. So that scenario turned out much better than I could have hoped.
And the cashmere sweater I sent out last week? Here’s the feedback I got today:
|Best seller on eBay, fast shipping, great communication with seller.|
Of course there are no guaranties, but when buyers know we are trying to do our best, they appreciate it and often respond accordingly.
My sales haven’t been overly exciting this week. Here are a few of my better or more interesting ones.
I love this cribbage board! The buyer was excited to add it to his cribbage board collection.
I picked this up at a yard sale two summers ago because I thought it was interesting. And it has sat and sat and sat. And then it sold this morning out of the blue at full price.
I was at a thrift a couple months ago, and made a second detour through the plush/toy area just before leaving only to discover boxes and boxes and boxes of older Barbie items had just been put out. I looked them all up, and this was the only one worth snagging.
I am dreading the possible summer slow-down, since sales aren’t amazing as it is. How are sales for you?
Here are a few of my flips from the past couple weeks. Nothing major, just slow and steady.
I always like to start with plush. I have another just like this pup that I picked up at the same time, only it is black and brown.
This plush has been listed for awhile. I got several inquiries about it, and every one of them was international, which I found interesting.
My best recent costume sale:
A few clothing sales:
This dress is so pretty. I got a really nice note from the buyer.
I picked up three of these last year, NWT. The first two sold long ago, the last one *finally* sold.
And other random sales:
I had a couple totes of vintage Little People that I had been collecting for awhile. In January I separated them all out into lots to list, and they have been selling here and there since.
The same person bought both lots below:
If you have a fun or exciting flip, I would love to hear about it!
This is a brand I just stumbled across in the thrift one day, but it seems to consistently sell well. It is called Sympli, and it is made in Canada. Not all pieces sell for top dollar, but it’s definitely something I will keep on my radar. Check out completeds HERE.
Here are a few of my sales from the past couple weeks.
As always, I love to sell loveys!
I thought this pig was super cute.
I really liked the design of the blanket below!
I still sell costumes fairly consistently.
And clothes. Never my favorite, but still a consistent addition to the bottom line.
I really liked the dress below. I was hoping it would sell high, but no such luck. I sold a motorcycle dress of the same style last month for more, and a bit faster.
A couple s-l-o-w sales
I love these hats. I bought about 15 of them last year (in both tan and blue). I paid 75¢ each, and have sold them for $19.95 each. The tan ones sold quickly. I’ve sold three of the blue hats in the last couple weeks, and only have one left.
And a couple random sales.
The Lego figures below were in a bag I picked up at a thrift.
I gave some of the Legos to my boys, and sold these.
These were listed for-ev-er!
As you can see, not everything I sell is a quick flip. I’d rather not hang on to things indefinitely, but it does seem like everything will sell . . . eventually.
I like to quickly flip through the PJ section at my favorite thrift. It’s really small, so it takes less than a minute. I am usually just scanning for Nick & Nora pajama sets. But, I have recently added a brand of pajamas I am keeping an eye out for: BedHead. Not as easily found, but definitely worth taking a look at if you come across them! Check out BedHead completeds HERE.
What brand(s) of pajamas do you like to flip?
I am a mama of two boys, so girls toys are pretty foreign to me. A couple months ago I picked up what I believe to be a bag of Polly Pocket toys. I’ve let them sit for too long because I wasn’t sure what exactly to do with them. A few days ago I split them into different lots, one consists of The Little Mermaid characters, one consists of Sleeping Beauty characters, and the rest is a random mix of left-overs. I did a bunch of researching, and found a couple listings of similar Polly Pockets, but not as many as I was expecting. So my question is – are Polly Pockets ever faked? Is there a knock-off brand I might purchase without realizing it isn’t the real deal? Is this something I should worry about?
Thanks for your insight – it is much appreciated!
We met with our accountant last night to go over all of our tax paperwork. Fun! Well, notsomuch. But it was more accurate and easier than ever before to report my eBay income. (I shared recently how I include information about where items were purchased and how much I paid for them *in* my listings, which makes the info easy to retrieve once an item has sold. You can find that post HERE.)
Last night I also finally got my Easy Auctions Tracker spreadsheet set up for 2017. (Don’t forget, if you are using the Easy Auctions Tracker spreadsheet or any other, eBay sales info is only available 3 months back, so it’s time to download January’s numbers now!) It was quick and easy to set up the spreadsheet for 2017, and I downloaded all of my 2017 sales so far. It feels so good to have that in place.
How is tax time going for you? Already filed? Procrastinating ’til the last second? Do tell!
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