Oh, eBay. I wish I could fully understand you, and what’s actually going on behind the scenes. My sales have dropped off in a scary way the last couple months. I can’t figure out what’s going on. I’ve been listing new items, inventorying, ending old listings, tweaking and “sell similar” some, uploading new photos, adding BO to most. Started some auctions which I haven’t done in ages, offer free shipping on almost everything. What more do you want from me?!
About a week ago I got the following message from a potential buyer:
When I click on this item nothing happens. All my other shopping is fine. I did select 3X…I tried add to cart..buy it now…and went to your store. No matter what I click nothing happens. The odd thing is I bought 3 other pairs of shorts with no problem.
The potential buyer and I messaged back and forth a few times, but were never able to resolve the issue. Lost sale.
Today I got the following message from a different potential buyer:
I would love to buy these sailor pants, but I am getting an error code when I try to buy them. I contacted eBay and they said the error is on your end; a problem with your PayPal? Can you help me resolve this issue?
What the heck, right? So I called eBay. Talked to a very nice rep who sounded like he knew what he was talking about. Couldn’t find anything at all wrong with my account, no restrictions, no issues with Paypal, no nothing.
He said he will have another customer service rep look at my account with him to make sure rep #2 doesn’t notice something rep #1 might have overlooked.
He said he will submit a “bug ticket” to see if they can determine a reason why my sales are so.darn.slow. I have around 1500 items listed, and have sold one thing today for a total of $9. I have had THREE days in the last 30 with no sales at all. Before these three days, I had gone months and months without having a day with no sales.
It’s a mystery.
It’s also feeling like a mystery as to how I am going to pay for my boys’ school tuition, my almost 6yos birthday party, our yard maintenance, etc, let alone potential vacations I was hoping to schedule at the end of the year. This. Sucks.
Has anyone experienced something similar? Was it just a funk or phase and you came out the other end? Was there actually something wrong with your account? Please, do tell.
(Sorry for the downer post. I try to keep things pretty upbeat, but as I told the rep earlier the whole situation has me feeling pretty discouraged.)