I decided not to bother contacting the leaver of neutral feedback. The more I thought about it, the more I actually suspect that she probably had her child try on a too-small costume, which caused the hole in question. The costume was made of a very thin/lightweight material (which was also information that I included in both the heading and the description.) But, I guess I won’t know ever know *for sure*.
I did leave this follow-up comment:
Tag size reads 7-10, included measurements, wouldn’t knowingly ship item w/ hole
And it could have been worse – I appreciate that she didn’t leave a negative. BUT. I did end up with a ding on my “Item as described”, someone left me a 1 or a 2. The weird thing is that I checked right after receiving the neutral feedback and at that time it did not show the low DSR score. A couple days later I received this odd feedback:
One of his black nostrils was missing but other than that it was good.
It is for a plush monkey that I bought (and have sold) a bunch of. Mystified by his comment, I went and looked at my tote of monkeys. Here’s what makes it odd: NONE of them have visible nostrils. I e-mailed him asking if this comment was actually for a different seller? And he said no, but that he still liked the monkey and it was fine. Okay . . .
I checked my DSRs again, and this time I saw the ding. So who was it from? The costume gal who gave me a neutral, or missing nostril guy who gave me a positive? Anyone know if there is a lag in DSR scores showing up on our dashboards?