This year I am ahead of the game. I have already purchased Halloween costumes for both boys. My oldest is deep into a Star Wars phase, and I’ve kind of let myself get swept away by it as well. I had a bunch of Star Wars costumes on my Amazon wish list (so that I could keep an eye on their prices), and when the price of the R2D2 costumes dropped about a month ago I ordered one for my little guy. When I told big brother, he insisted that meant he needed to be C3PO. I waited a few days to see if he would change his mind, but no. C3PO was the firm decision. I went to order it on Amazon, but, uh oh. The size I need isn’t available. I look on eBay, and there is one available. Only one. It costs almost $40. For super cheap-o me, that is a LOT. But, what the heck. I splurge and buy the costume.
It arrived a couple weeks ago. I pulled it out of the package a couple days later because my son was anxious to get a look at it. The costume was listed as new. But, I noticed a couple weird things. There is a tear on the shoulder along the seam, that looks like someone attempted to mend. Very poorly. Random white thread where there obviously shouldn’t be any. And there is a rip on the back of the costume, near but not on the seam, where it can’t really be mended. What the heck?! Is this costume really new? I was annoyed. I waffled. Should I e-mail the seller? I thought about it for awhile. I don’t want to return the costume because I am afraid I won’t find another. But seriously, I felt like I splurged on it, and it wasn’t as described. So I e-mailed the seller:
Was this costume previously worn? I looked at it this afternoon, and it is torn in two places. One is along the seam on a shoulder, in a place that I can probably mend. The other is next to the seam along the back, and because of the kind of material, it is not able to be mended.
And I hear back . . . nothing. I sent the message on Sept 7th, and have heard back not a word. I actually feel more annoyed that the seller didn’t even bother to respond than I did about the costume being damaged. Seriously?! I would never just ignore a buyer like that. So I finally think to look at the seller’s feedback. I know, I should have done that before I bought the costume, but since it was the only one available I felt like I had to pounce. The seller has 27 (!) negs in the last year, including the following:
Costume came with rips along seam, contacted seller and they never responded
Item arrived defected and seller ignored my messages… BAD SELLER! AVOID!
Item was damaged
And then I got the following e-mail from eBay:
We hope you’re enjoying your C3P0 C-3PO Droid Robot Star Wars Movie Dress Up Halloween Child Costume and that it was all you’d expected. If you haven’t already done so, please leave the seller your feedback.
If you weren’t satisfied, we’re here to help—eBay Buyer Protection has you covered no matter what the seller’s return policy is. If you haven’t received your item or it wasn’t as described, click “Resolve a problem” to let us know.
What initiates receiving an e-mail like this? I’ve never before gotten one after a purchase. Obviously they know there are issues with this seller. Even writing this post makes me feel like I am more justified in leaving a neg. The seller is obviously awful. I guess I just hesitate because I wouldn’t want someone to leave one for me. But, I would NEVER treat my buyers this way.
I may go ahead and try to “resolve a problem” via eBay and see how it goes . . . I keep trying to remind myself that sellers like that make all of us look bad, and I shouldn’t feel any kind of allegiance to them. Right?