Again? A third package has now gone missing.
Package #1 was this mug:
The buyer said it was never delivered, and blamed her Post Office, citing multiple delivery issues. She told me she did not expect me to refund her money, but I ended up refunding it anyway, less shipping.
Here’s package #2:
I waited a couple days after the buyer notified me of the issue, hoping it would just resolve itself. It didn’t. I ended up calling the USPS 1-800 number. The USPS rep was nice enough, said they would look into it. I called on a Friday, and the rep said I would get a call back by the following Tuesday morning. The package was well over a week late at that point. But, it was found somewhere, because by the time I got the follow-up phone call the package had been delivered. No idea where the hang up was, but it was kind of an “all’s well that ends well” scenario.
Today I got an e-mail about Package #3:
This item shows it was delivered August 11th. Here is the buyer’s e-mail:
I just checked the tracking number and it shows that the item was delivered on Aug. 11 at 9:15 am. We were not home until that evening but saw no package at our home. do you have any additional information regarding the shipment of the item?
Of course, I don’t have any additional information. I just know what she knows. I looked at the FAQs on the USPS website, and e-mailed her back with some info from it, including their 1-800 number, and asked if she had any family members that might have picked it up and forgotten to tell her, or nearby neighbors it might have been delivered to in error, etc, etc.
So am I just “lucky” with all these missing or delayed packages? Anyone else have issues similar to these? Or a policy with which to handle them? Anyone know if eBay still considers us responsible for these packages, once the status shows delivered?
If I end up refunding the money for the Care Bear I am probably out less than $3 including shipping, so it’s not the end of the world . . . mostly just annoying . . . gripe, gripe, complain, complain.
Veronica says
August 16, 2012 at 3:46 pmI have had 2 lost package recently. Maybe it’s the understaffing at the post office? I hate it because when I refund the money I lose the shipping and one package was $10 for shipping. They say things come in threes so hopefully this will be your last lost package.
Susie Q says
August 17, 2012 at 12:01 amIf I have the tracking info and it shows it was delivered, there’s no way I EVER refund them their money. If they live in a neighborhood where mail is stolen, then they should get a PO box, but I’m not footing the bill, and I don’t think you should either. Tell them you show it was delivered, and that is the end of your responsibility as a Seller! Seriously, what did she think you knew????
Margaret says
August 19, 2012 at 1:30 pmHi, I’m having an issue right now too. It’s a package that I send to the UK with First Class international, which has no tracking. It’s an expensive item, totaling $100. It’s been about 7 weeks now. The customer is patient and said that she will wait another couple of weeks. I pray it gets there…Not looking forward to refunding $100. My first missing package…I’ve been super lucky, but knew this day would come! LOL
Samantha says
August 20, 2012 at 3:31 amI have an issue right now with a missing shirt which is really annoying. The shirt showed as delivered and a week later he emailed me that it hadn’t been delivered yet that he had moved and put in a change of address form (um – don’t order anything to be delivered when you are moving!)
At any rate, its been 2 weeks now and nothing, buyer opened an Item not Recieved case against me and Paypal put a hold on my money because of it. I sent the shirt with tracking info via priority mail – how is it my fault that the guy was a moron and moved after forgetting that he ordered my shirt?! (he told me he forgot he bought it. whatever.)
I’m so annoyed with this Ive never had a case opened against me so its really distressing!