Again? A third package has now gone missing.
Package #1 was this mug:
The buyer said it was never delivered, and blamed her Post Office, citing multiple delivery issues. She told me she did not expect me to refund her money, but I ended up refunding it anyway, less shipping.
Here’s package #2:
I waited a couple days after the buyer notified me of the issue, hoping it would just resolve itself. It didn’t. I ended up calling the USPS 1-800 number. The USPS rep was nice enough, said they would look into it. I called on a Friday, and the rep said I would get a call back by the following Tuesday morning. The package was well over a week late at that point. But, it was found somewhere, because by the time I got the follow-up phone call the package had been delivered. No idea where the hang up was, but it was kind of an “all’s well that ends well” scenario.
Today I got an e-mail about Package #3:
This item shows it was delivered August 11th. Here is the buyer’s e-mail:
I just checked the tracking number and it shows that the item was delivered on Aug. 11 at 9:15 am. We were not home until that evening but saw no package at our home. do you have any additional information regarding the shipment of the item?
Of course, I don’t have any additional information. I just know what she knows. I looked at the FAQs on the USPS website, and e-mailed her back with some info from it, including their 1-800 number, and asked if she had any family members that might have picked it up and forgotten to tell her, or nearby neighbors it might have been delivered to in error, etc, etc.
So am I just “lucky” with all these missing or delayed packages? Anyone else have issues similar to these? Or a policy with which to handle them? Anyone know if eBay still considers us responsible for these packages, once the status shows delivered?
If I end up refunding the money for the Care Bear I am probably out less than $3 including shipping, so it’s not the end of the world . . . mostly just annoying . . . gripe, gripe, complain, complain.